What are your delivery times?
Orders for cosmetics and personal health care products are typically processed and shipped within 1-2 business days from the date of purchase. Please note that processing times may vary during peak seasons or due to unforeseen circumstances. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- North America: 3-5 business days
- Global: 5-14 business days
- Australia and New Zealand: 7-22 business days
Note: Please review the product page carefully. If any product will take more time than the above-mentioned timeline, it will be specified on the product page under the Extended Processing Time tab.
How much will shipping cost?
We have built partnerships with shipping carriers in order to offer the best prices for global shipping.
- US & Canada : 9$
- Europe : 16$
- Global : 19$
Can you provide worldwide shipping?
Yes, we can provide worldwide shipping for our products.
How can I cancel my order?
We appreciate your interest in our products. Once an order is placed, it undergoes immediate processing to ensure prompt dispatch. Unfortunately, this means that orders cannot be canceled once confirmed. If you have any concerns or questions regarding your order, please contact our customer support team, and they will be happy to assist you with any available alternatives or solutions.
What if I receive the wrong product?
If you receive a defective or damaged item, contact us immediately at email@example.com. We will process an exchange for the same item, provided it is still in stock, or offer a suitable alternative.
Do you offer exchanges for faulty items?
Yes, we do offer exchanges for faulty items. If you have received a defective product, please contact our customer support within the specified timeframe, and we will assist you in arranging an exchange for the faulty item. Your satisfaction is important to us, and we will work to resolve the issue promptly.
How do I return my product?
We offer hassle-free returns within 14 days of the purchase date. If you're not satisfied with your order, contact our customer support at firstname.lastname@example.org to initiate the return process.
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging with insert card and other accessories.
We understand that returns happen, and we want to make it easy for you. Return shipping is on us, making the process fee-free for our valued customers. You'll initiate the return process by booking the return package. Once we receive the product, we will refund the full amount, including the return product cost.
How do I care for my product?
Certainly! Instructions for caring for your product are printed on the packaging or included with each item. Please refer to the provided care instructions to ensure the longevity and optimal performance of your product. If you have any specific concerns or questions regarding the care of your item, feel free to contact our customer support for further assistance.
How will i know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation call or email.
Can i add an item to my order after i have placed my order?
Unfortunately, no, however you can simply place another order.